Most Frequent Questions and Answers

Our services are available to individuals who require assistance at home due to aging, disability, or recovery from surgery or illness. This includes those qualifying for insurance-funded care as well as those opting for private pay options.

Services can range from personal care (bathing, grooming, and dressing), light housekeeping, meal preparation, and medication reminders to more specialized care such as nursing services, physical therapy, and companionship. The scope of services depends on individual needs and care plans.

For insurance-funded programs, the number of hours is typically determined based on assessments by healthcare professionals and in accordance with policy guidelines. For private care, the hours can be customized based on the client's preferences and needs.

The average number of hours awarded can vary greatly depending on individual needs, ranging from a few hours a week for basic assistance to 24/7 care for more intensive needs.

Yes, in many cases, a family member can be trained and compensated as a care provider. This option depends on the specific guidelines of insurance funding or private pay agreements.

Services can often be initiated within a few days after completing an initial assessment and agreeing on a care plan. The exact timeline can vary based on specific service requirements and provider availability.

Most services have a minimum number of hours per visit, often ranging from 2 to 4 hours, to ensure quality care and efficient use of resources. However, this can vary based on specific care needs and arrangements.

Yes, all our caregivers are insured and bonded for the safety and peace of mind of our clients. This coverage protects against any potential liabilities while care is being provided.

Yes, our caregivers can provide supplementary personal care services in nursing homes, assisted living facilities, and hospitals, depending on the facility's policies and the specific needs of the client.

We ensure continuity of care by providing a qualified substitute caregiver whenever your regular caregiver is unable to attend. We strive to maintain the highest quality of care at all times.

Yes, we have caregivers who are specially trained to care for individuals with dementia, Alzheimer's, and other cognitive impairments, providing compassionate and supportive care tailored to their unique needs.

We conduct thorough background checks, including criminal records, employment history, and references. Additionally, all caregivers receive ongoing training to ensure they meet our high standards of care.

Many of our services are eligible for coverage under long-term care insurance policies. We can assist with verifying your benefits and submitting claims. Coverage varies by policy, so we recommend checking with your provider.

All our caregivers are trained in emergency response and will follow a pre-determined plan including contacting emergency services and family members as needed. We prioritize the safety and well-being of our clients.

Absolutely. We encourage meetings between clients and caregivers to ensure a good match and to discuss care plans and expectations before service commencement.

We understand circumstances change. We typically request a 24-hour notice for cancellations to avoid charges. For more immediate needs or changes, please contact us directly to discuss options.

Yes, we provide comprehensive post-surgery care including wound care, medication management, physical therapy coordination, and personal care to aid in a smooth and efficient recovery.

We take feedback and complaints very seriously and have a dedicated process for addressing concerns. Clients are encouraged to contact us directly with any issues so that we can resolve them promptly and satisfactorily.

Yes, client satisfaction is paramount. If you feel your caregiver is not a good fit, we will work with you to find a caregiver who better matches your needs and preferences.

Yes, we offer around-the-clock care to ensure clients receive the assistance they need at any hour. This includes overnight, weekend, and holiday support.

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